Warranty

Summary Warranty Provisions

25 Year Limited Structural Warranty

AQUAWOOD flooring is provided with a 25 Year Limited Structural Warranty to cover the performance and appearance of the plank
from delamination, splitting and geometry that would affect the planks assembly and in-service performance. The planks must inspect prior to installation, planks deemed not fit for service should not be installed and will not be covered by warranty provisions. An allowance of approximately 5 -10% should be added to your install requirements to cover cutting and plank selection.

Due to the variable climate conditions within Australia and New Zealand planks may display sight bow and twist when removed from the cartons this is not considered a structural defect unless the planks cannot be assembled after an adequate period of acclimatisation. Note: planks should not be unpacked overnight and or left loose prior to install.

Post installation cupping, gapping and peaking issues could be considered site related installation and may not be covered by the warranty and other consumer related product purchase laws. AQUAWOOD flooring must be installed as per the manufacturer’s guidelines and in-line with the floating floor install procedures. Direct fix method is not recommended for floating profiles and will not be covered by our warranty. If the install guidelines are not contained within the cartons provided please contact EASQUARE PTY LTD to obtain an up to date set of instructions.

Warranty provisions are extended to the individual or company that is nominated as the original point of purchase and or initial occupant at the installation site. A copy of the original receipt will be required to establish purchase history. Warranties are not transferrable.

25 Year Limited Residential Wear Warranty

AQUAWOOD flooring provides for a 25 Year Limited Residential Wear Warranty that guarantees that the finish coating will not wear through to the underlying uncoated surface. This in course implies that the appropriate conditions for use are in line with the provisions set out in our Maintenance and Care instructions. Please make sure you understand the guidelines before commencing any cleaning and maintenance schedules. This information should also be passed onto third party contractors if you are not responsible for cleaning your floors.

Areas less than 10% of the surface area that could be related to high traffic wear or incidental damage will not be covered by the warranty provisions.

5 Year Limited Commercial Wear Warranty

AQUAWOOD flooring provides for a 5 Year Limited Commercial Wear Warranty that guarantees that the finish coating will not wear through to the underlying uncoated surface. This in course implies that the appropriate conditions for use are in line with the provisions set out in our Maintenance and Care instructions. Areas less than 10% of the surface area that could be related to high traffic wear or incidental damage will not be covered by the warranty provisions. Instructions and guidelines for keeping your floor in optimum appearance can be obtained directly from your retail store that customer purchased from.

Australian Consumer Law Update 2012

AQUAWOOD flooring is provided with limited performance warranties that cannot be excluded under Australian Consumer Law. Entitlements include a replacement or a refund for what is termed as a major failure and for agreed reasonably assessed associated costs. Entitlements also allow for the goods to be replaced if the product fails to meet an agreed acceptable quality and that quality does not constitute a major failure.

What is an acceptable quality and use guidelines?

AQUAWOOD flooring is designed to be installed for interior use only for floors. It is not designed for external use. The product will not be
covered by warranty provisions for use in wet areas, (Bathrooms or similar). In areas where incidental spills may occur, such as Kitchens or
Living areas, spillage should be wiped dry as soon as possible to avoid moisture ingress and possible plank deformity.AQUAWOOD is 100% waterproof and resistance to damage from normal household spills and mopping for relevant period. Product structural damage from excessive exposure to water caused by flooding, appliance leaking, household mechanical failures or growth of mould and mildew caused by excessive moisture in the environment are not covered.

The product should be installed as per the install guidelines, special attention should be directed to plank inspection prior to install. Slab or substrate should be inspected and suitable for flat and dry installation. For heating and cooling, all mechanical systems must be compatible and comply with environmental performance attributes for AQUAWOOD products. Internal temperature and humidity controls need to be aligned to match performance guidelines for natural products such as AQUAWOOD flooring. Evaporative cooling systems must be installed with adequate ventilation and operation should be as per system recommendations. Poor use of evaporative cooling systems may create very high internal humidity and residue moisture within the home. Cupping and plank deformity may result as a direct result of high or low internal humidity. (Refer, AQUAWOOD Install instructions and Care and Maintenance guide).

What determines a Major Failure?

AQUAWOOD Flooring characteristic such as slight colour batch variation, blemishes and surface embossing indentations are normal and will not be considered as a Major Failure. This will also extend to slight coating variations for gloss levels and sheen viewed in an indirect light environment (curtains / shades closed). Seasonal change resulting in slight gapping, consistently over many planks along with incidental movement of planks would be considered normal as a part of the building environment and would not constitute a Major Failure.

Once planks have been installed it is considered that site matters such as substrate suitability and the product have been accepted by the
installer / contractor. The product manufacturer warranties do not cover installation and site suitability. Once installed the product is
deemed to be suitable for use and plank defects that should have been removed or assessed prior to installation will not be covered
by warranty provisions. This will be a matter between client and contractor. We would recommend that you always ask for installation
or contractor warranties to cover workmanship as these are not covered by the AQUAWOOD manufacturing warranties. Structural
plank delamination or surface coating deformities from normal in-service use may require a service inspection. If this arises immediate contact with your initial point of purchase is recommended.

The limited warranties are subject to the following.

The warranty provisions will not cover installations practices not consistent with manufacturer’s guidelines. Floor care and maintenance must be conducted in line with our product guidelines to avoid coating and product damage. Warranty provisions will not cover a poorly maintained floor.
Incidental scratching, chipping, indentations and fading from external sources would be considered site related and therefore not covered by warranty provisions. Please cover flooring with adequate protection if construction is still occurring at the site.
Be sure to cover flooring with adequate cover sheets before sanding or painting to stop fine dust from settling into the micro-bevel of the flooring. It may prove difficult to remove after installation, ideally painting should be finished prior to install.
Moisture ingress and or leakage from internal or external sources that results in coating or plank deformity are not covered by warranty provisions. Any known spills or accidents should be cleaned up. Prolonged exposure to moisture ingress may void the warranty.
Accidental damage during installation or throughout the products lifecycle will not be covered by warranty provisions.
Planks that have been installed that may display imperfections outside of natural grading specifications would be deemed as acceptable and suitable for installation. These matters need to be taken up with the Installer / Contractor. Warranties do not cover workmanship and installation selection and site suitability.
For home studio or office environments, roller, or castor chairs, large or heavy filling systems, and associated equipment require appropriate surface protection. Damage because of these occurrences would not be covered by warranty provisions.
Floor performance issues that may arise as a direct or indirect result of moisture ingress along with the incorrect use of heating and cooling systems will not be covered by warranty provisions. Note: Evaporative cooling systems need to be operated as per the manufacturers guidelines. Please consult with the home builder, system installer or manufacturer to better understand operating methods.
All assessment and final approval for replacement or rectification work that may need to occur for faulty planks or floor installations must be formally approved by EASQUARE PTY LTD prior to any repair activity. Costs associated with any rectification or re-supply will only cover replacement flooring materials for amounts as determined in a formal notice of agreement between the supplier and reseller. Items such as temporary accommodation, re-painting, external contractors for removal and re-fit will not be covered by warranty provisions.
Squeaking and creaking where any vertical movement is present, either due to an unlevel subfloor or boards being under pressure during natural movement. Your floors may naturally creak or squeak in areas affected by pressure or movement.

Disclaimer: EASQUARE PTY LTD has used its reasonable endeavours to ensure the accuracy and reliability of the information contained herein and, to the extent permitted by law, will not be liable for any inaccuracies, omissions or errors in this information nor for any actions taken in reliance on this information. Products must be installed in accordance with relevant installation recommendations and industry best practices.

AQUAWOOD as EASQUARE PTY LTD
PUBLISHED 27/8/2020

If the client objects to these inclusions, we recommend the installer keep a record that the client did not wish to include expansion trims.

1300 208 836